Deep House Radio Privacy Policy

Information We Collect

• Account details: Name, email address, hashed password, and subscription tier when you create or maintain an account.
• Membership & billing status: Limited metadata provided by Patreon, Buy Me a Coffee, or the App Store to confirm your VIP access. We do not store full payment card details.
• Usage and device data: Playback logs, stream diagnostics, IP address, browser or device type, and crash reports that help us keep the audio experience stable.
• Community content: Chat messages, favourites, requests, or feedback you submit inside the apps.
• Support communications: Emails, forms, or moderation reports sent to [email protected].

How We Use Information

• Operate live and on-demand streaming, track history, and personalised features for VIP members.
• Authenticate accounts, enforce access controls, and detect misuse or security threats.
• Monitor stream quality, diagnose outages, and improve recommendations and playlists.
• Send essential communications such as password resets, billing reminders, or service announcements.
• Respond to support requests and comply with legal obligations.

Legal Bases For Processing

Where required by law, we rely on the following legal bases to process personal information:

• Contract: Delivering the streaming service and VIP features you request.
• Legitimate interests: Securing our infrastructure, preventing fraud, and improving reliability.
• Legal obligations: Meeting tax, accounting, or regulatory requirements.
• Consent: Collecting optional analytics or sending marketing messages where you have opted in.

Sharing & International Transfers

We never sell personal information. We share limited data with trusted processors who help us operate Deep House Radio:

• Infrastructure providers (DigitalOcean, CDN partners) that host our applications and databases.
• Analytics, logging, and monitoring tools used to keep streaming dependable and diagnose issues.
• Email delivery partners (such as SendGrid) that send transactional and support messages.
• Payment partners (Patreon, Buy Me a Coffee, Apple/Google in-app billing) that manage subscriptions and donations.
• Merchandise and fulfilment partners when you place store orders.

Data may be processed in Ireland, the European Union, the United Kingdom, and the United States. We apply the same security controls across locations, including encryption in transit, role-based access controls, and routine audits.

Retention

We retain account data while your account remains active. Playback logs, diagnostics, and moderation records are generally kept for up to 24 months unless longer retention is required to resolve incidents or comply with law. Transactional and billing information is kept only as long as accounting rules demand.

Your Rights & Choices

• Access or update account details directly within the app settings.
• Request account deletion at deephouse-radio.com/legal/account-deletion.
• Submit data erasure or export requests at deephouse-radio.com/legal/data-deletion or by emailing us.
• Opt out of optional marketing emails via unsubscribe links or by contacting support.
• Disable non-essential cookies in your browser; required cookies are necessary for authentication and playback continuity.

Listeners in the EU/EEA & UK

If you are located in the European Union, European Economic Area, or United Kingdom you may lodge a complaint with your local data protection authority. We encourage you to contact us first so we can resolve concerns promptly.